FAQ
-
What areas do you serve?
For monthly membership eligibility, the primary residence must be within this 20-mile radius.
-
Do you accept insurance?
No. PulseDrip Wellness is a cash-pay, membership-based practice. We do not accept insurance, Medicare, or Medicaid at this time.
-
Do I need an interview to become a member?
Yes. We require a brief initial consultation via telehealth before accepting new members. This helps us ensure we’re a good fit for your needs and allows us to review your medical history, goals, and eligibility for in-home services. You can schedule this consultation directly through our online booking system.
-
Can I cancel my membership?
Yes, you may cancel your membership in accordance to our policy. Cancellations must be submitted in writing with at least 10 days notice before your next billing cycle. Please note that partial months are not refundable.
-
Do you prescribe controlled substances?
No. PulseDrip Wellness does not prescribe controlled substances of any kind, including medications such as stimulants, benzodiazepines, or opioids. Our practice is focused on holistic, preventive, and wellness-based care. If your condition requires treatment with controlled medications, we will refer you to an appropriate provider or specialist.
-
What kinds of issues are treated during an acute telehealth visit?
Acute telehealth visits are 30-minute virtual appointments designed for non-emergent concerns such as:
-Urinary tract infections (UTIs)
-Cold and flu symptoms
-Mild rashes or skin conditions
-Pink eye
-Mild gastrointestinal issues (nausea, vomiting, diarrhea)
If your condition is urgent or life-threatening, go to your nearest urgent care or emergency room. Imaging orders will not be provided on an acute telehealth visit.
-
How do I book an appointment?
Appointments can be scheduled online through our secure portal powered by OptiMantra. You’ll be able to choose telehealth or in-home services based on your membership and location.
-
What happens if I miss or need to cancel an appointment?
We ask for at least 48 hours’ notice for cancellations. Missed or late-canceled appointments may be subject to a fee. Please review our cancellation policy in your intake forms.
-
Can I receive services if I’m not a member?
Yes, non-members may book acute care telehealth visits.
-
What’s included in a membership?
Membership includes access to telehealth primary care, wellness consultations, and in-home visits (within service area).See our Membership page for full details.
-
Do you offer labs or diagnostic testing?
We can order routine labs and diagnostics as part of your care plan. These are typically performed at local partner labs, and you will be responsible for associated costs.
-
Are your services appropriate for children or teens?
At this time, we only treat patients 18 years and older.
-
Can I get a refund for unused membership services?
Membership fees are non-refundable. However, you may cancel with written notice 10 days before your next billing cycle. We do not provide partial refunds.
-
Are your services HIPAA compliant?
Yes. All patient communications and medical records are securely handled through our HIPAA-compliant platform, OptiMantra.
-
What is a Good Faith Estimate (GFE) and will I receive one?
Yes! Since PulseDrip Wellness is a cash-based model, you are entitled to a Good Faith Estimate (GFE) under federal law.
A Good Faith Estimate outlines the expected costs of your care before your appointment. It includes a breakdown of services and pricing, so there are no billing surprises later. You can view a full list of services and current pricing on our Membership & Pricing page. These are the same rates used in your personalized Good Faith Estimate, which you’ll receive when you schedule your visit.
We will provide this estimate electronically when you schedule your visit. If anything changes, we’ll update the estimate and keep you informed.
-
Why am I receiving a GFE?
The GFE is part of the No Surprises Act, a federal law that protects patients from unexpected medical bills when they are paying out of pocket or are uninsured. It ensures you know what to expect financially before receiving care.
-
What if my actual bill is more than the estimate?
If your bill is $400 or more than the estimate and you didn’t agree to the added cost, you have the right to dispute it through a formal resolution process. But our goal is to keep things predictable, transparent, and fair—so we aim to avoid surprises altogether.
-
Do I have to sign anything for the GFE?
We’ll ask you to acknowledge that you received the Good Faith Estimate. This can be done via email or electronic form before your appointment.